Get the most out of your subscription with expert advice and support from small business advisors.
Business Assist for Microsoft 365 is designed for small businesses to give you and your employees around-the-clock access to small business advisors as you grow your business, from onboarding to everyday use.
Important: Business Assist is only available in the United States, Canada (English only), United Kingdom, Australia, New Zealand, South Africa and India.
Watch: Business Assist for Microsoft 365
Important: Business Assist is for business customers only. If you have a Microsoft 365 Personal or Microsoft 365 Family subscription, get questions answered from anywhere via chat or receive a call back from one of our technical support experts.
Business Assist services
Work with a small business advisor to set up Microsoft 365 features that protect your business and give it a professional look.
All your employees, not just the person in charge of IT, can go directly to Microsoft experts for faster ongoing support.
Learn about underutilized features and get advice on ways to get more value out of your subscription.
Get personalized help moving all your current files (email, storage, documents, and communication) to Microsoft 365.
Our team will pick up the conversation where you left it last. No tickets to track, no robots, no long waiting times.
Regular check-ups that help you stay current as new service capabilities are added, and your company’s needs evolve.
Eligibility for Business Assist
Customers with an active Microsoft 365 for business subscription plan can use Business Assist for help with onboarding, migration and management services. Your organization must have 25 or fewer user licenses.
Important: Business Assist is only available in the United States, Canada, United Kingdom, Australia, New Zealand, South Africa and India.
Get Business Assist
Only organizations that are eligible will see the option to buy Business Assist. Business Assist costs $5 per user per month. Here's steps on how you can buy Business Assist.
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In the Microsoft 365 admin center, go to the Marketplace tab and select All products.
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In the Marketplace search field, search for Business Assist.
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On the results page, select Details under Business Assist for Microsoft 365.
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Choose your license quantity and billing frequency and select Buy to complete your purchase.
Contact Business Assist advisors
Contacting Business Assist specialists is simple and fast. Everyone with a Business Assist license can contact us using the following methods:
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Go to https://support.microsoft.com/home/contact, sign in with your Business Assist email account, type your question and select Get help.
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From Outlook, or any email platform of your choice, send an email with your issue to: businessassist@microsoftsupport.com.
If you're the business owner or administrator of the org, you can also contact us through the Microsoft 365 admin center.
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Go to admin.microsoft.com.
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Select Help & Support and type your question.
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Review the results and if you still have questions after checking out the help articles, select the headset to contact technical support.
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Add your contact info and choose Contact me.
One of our Business Assist advisors will get in touch with you quickly.
Communications with you
Microsoft may use your contact information in the following ways:
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To communicate with you about your use of the Program.
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To provide you with additional information about Business Assist and other Microsoft products or services.
This contact may be by email, or other means, and may include offers.
Service terms
Through the Business Assist service, your company and its employees are enrolled in promotional email updates by default.
Unsubscribe
If you don't want to receive emails, select the Unsubscribe link in the email to opt out of future messages.
