Cancel a Microsoft 365 subscription

Do you want to refund or cancel Microsoft 365?

If you want to cancel your subscription to prevent further charges, follow the steps below.

If you want to cancel and get a refund, you will need to check refund eligibility first.
Check eligibility

How to cancel a Microsoft 365 subscription

1. Go to account.microsoft.com and if prompted, sign in with the same Microsoft account used to purchase your Microsoft 365 subscription.
   ​​​​​​​Sign in

2. Select Cancel subscription (it might say Upgrade or cancel).

   Note: If you don't see an option to Cancel but see a link that says Turn on recurring billing, this means your subscription is already set to expire on the date shown and you won't be charged after this date. No further action is required - you can continue to use the subscription until it expires.

3. See the Please review section at the top of the cancel page.

   Tip: This may include details of alternative subscriptions which could be cheaper.

4. Review the additional information on the page, and at the bottom select I want to keep my benefits if you decide to keep your subscription, or I don't want my subscription, if you choose to go ahead and cancel.

   Important: If you cancel a Microsoft 365 Basic, Personal, or Family subscription, your storage allowance will revert to 5GB of cloud storage, which includes your OneDrive and Outlook.com attachments, and 15GB of Outlook.com storage. If you cancel Microsoft 365 Family, all the people you shared your subscription with will also have their storage allowances reduced.
   
   If you, or people you shared a subscription with have used more than the free allowance:

   • you won't be able to upload, edit, or sync new files (such as Camera Roll) to your OneDrive,

   • you won't be able to send or receive email in Outlook.com.

   • after 6 months, we may delete your OneDrive and all files within it.

   • Read the "What happens if you exceed your quota?" section in How Microsoft storage works for more information.

   Note: In the following countries, you can cancel your subscription, and depending on the subscription length you may be entitled to a prorated refund. See Countries with prorated refunds for Microsoft subscriptions for more information.
   Any subscription length - Canada, Israel, Korea, and Turkey
   Subscriptions longer than 1 month and renewed - Denmark, Finland, Germany (purchases on or after March 1, 2022), Netherlands, Poland, and Portugal

See also

If you can't cancel your subscription

How to cancel other Microsoft subscriptions

How to get a refund on a Microsoft subscription

Cancel an Xbox subscription

Cancel Microsoft 365 for business

To review our complete cancellation policy, see Microsoft Store Terms of Sale.

Need more help?

Contact Support

For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option.