Fixes or workarounds for recent issues in OneDrive

Issue

Some OneDrive shared folders shortcuts located in your My Files folder may show up as .url internet shortcuts instead of actual folders.

If you try to open the folder shortcut, it opens as a webpage (and you may be asked to sign in) instead of a folder.

Status

If you have full access to the account that shared folders with you, you can add OneDrive as a service to easily open Office files on your computer.

You can still access the shared folder content, but it will be via OneDrive.com

Last updated: June 19, 2025

Issue

Some OneDrive personal account users may notice that search results appear blank or don’t return files they know exist. While the files are still present and accessible, they don’t appear in search results.

Status

We’re actively investigating the root cause. The issue appears to affect a subset of users, and we’re working closely with support teams to better understand the scope. 

At this time, we don’t have an estimated timeline for a fix, and unfortunately, there’s no known workaround.

We recognize the impact this issue is having and want to reassure you that we’re working with urgency to resolve it as quickly as possible. Thank you for your patience as we work to resolve it.

We'll share updates as soon as we know more.
 

Last updated: April 16, 2025

ISSUE

Some users may see Error -99 after updating to macOS 15.

STATUS

Please update OneDrive to the latest version.
 

Last updated: February 4, 2025

ISSUE

Some users may see the OneDriveCloudTemp folder appear in the Finder's left navigation pane. This folder is intended for temporary storage of files as part of the "Open in App" feature in OneDrive and is expected to be hidden.

STATUS

To hide the folder, select Option+click then choose Remove from Sidebar.

Last updated: January 8, 2025

ISSUE

Opening or saving files within Desktop or Documents folders can cause the file's app to freeze. This occurs on macOS 15.

STATUS

The issue has been resolved in macOS 15.2. If you are unable to update the app, please follow the workaround provided below.

WORKAROUND

Saving files

1. Open Activity Monitor.

   Tip: You can find it in the Applications > Utilities folder, or search for it using Cmd + Space to open Spotlight.

2. In the search bar at the top right of Activity Monitor, enter OpenAndSavePanelService

3. Select the process from the list. It may have very high CPU usage or show "No response". 

4. In the top menu bar, click the X button and then choose Force Quit.

5. Quit and restart OneDrive.

6. Save your Office file to another folder location.

Opening files

1. Open Activity Monitor.

   Tip: You can find it in the Applications > Utilities folder, or search for it using Cmd + Space to open Spotlight.

2. In the search bar at the top right of Activity Monitor, enter OpenAndSavePanelService

3. Select the process from the list. It may have very high CPU usage or show "No response". 

4. In the top menu bar, click the X button and then choose Force Quit.

5. Move the file from your Desktop or Documents folder to another folder location.

6. Open your file as normal.

Last updated: June 19, 2025

Issue

Some OneDrive personal account users may notice that search results appear blank or don’t return files they know exist. While the files are still present and accessible, they don’t appear in search results.

Status

We’re actively investigating the root cause. The issue appears to affect a subset of users, and we’re working closely with support teams to better understand the scope. 

At this time, we don’t have an estimated timeline for a fix, and unfortunately, there’s no known workaround.

We recognize the impact this issue is having and want to reassure you that we’re working with urgency to resolve it as quickly as possible. Thank you for your patience as we work to resolve it.

We'll share updates as soon as we know more.

ISSUE

Videos recorded in slo-mo and uploaded either through automatic Camera roll backup or manually in the app do not play in slo-mo as it is recorded. Instead they upload at normal speed. 

WORKAROUND

OneDrive does not support uploading a video as slo-mo, but we are investigating. A workaround is to Share the video from your iOS gallery to OneDrive:

1. Open the video and tap 

2. Then choose OneDrive as the share option.

Users of iOS 16 may not be able to use the two-fingered pan gesture to select multiple files in OneDrive. We are aware of the issue and working on a solution.

Workaround

Select one photo first, then use two fingers to slide to select multiple files or photos.

Last updated: June 19, 2025

Issue

Some OneDrive personal account users may notice that search results appear blank or don’t return files they know exist. While the files are still present and accessible, they don’t appear in search results.

Status

We’re actively investigating the root cause. The issue appears to affect a subset of users, and we’re working closely with support teams to better understand the scope. 

At this time, we don’t have an estimated timeline for a fix, and unfortunately, there’s no known workaround.

We recognize the impact this issue is having and want to reassure you that we’re working with urgency to resolve it as quickly as possible. Thank you for your patience as we work to resolve it.

We'll share updates as soon as we know more.

Last updated: June 19, 2025

Issue

Some OneDrive personal account users may notice that search results appear blank or don’t return files they know exist. While the files are still present and accessible, they don’t appear in search results.

Status

We’re actively investigating the root cause. The issue appears to affect a subset of users, and we’re working closely with support teams to better understand the scope. 

At this time, we don’t have an estimated timeline for a fix, and unfortunately, there’s no known workaround.

We recognize the impact this issue is having and want to reassure you that we’re working with urgency to resolve it as quickly as possible. Thank you for your patience as we work to resolve it.

We'll share updates as soon as we know more.