Fixes or workarounds for recent issues in OneDrive

Issue

Some OneDrive shared folders shortcuts located in your My Files folder may show up as .url internet shortcuts instead of actual folders.

If you try to open the folder shortcut, it opens as a webpage (and you may be asked to sign in) instead of a folder.

Status

If you have full access to the account that shared folders with you, you can add OneDrive as a service to easily open Office files on your computer.

You can still access the shared folder content, but it will be via OneDrive.com

Issue

Some users are unable to hide, remove, or stop sharing files that appear under the OneDrive Shared files tab. Affected users are also unable to report unknown shared files as spam.

Status

We are working on fixing the problem and hope to have the issue resolved by the end of January.

Last updated: February 4, 2025

ISSUE

Some users may see the OneDriveCloudTemp folder appear in the Finder's left navigation pane. This folder is intended for temporary storage of files as part of the "Open in App" feature in OneDrive and is expected to be hidden.

STATUS

To hide the folder, select Option+click then choose Remove from Sidebar.

Issue

Some users are unable to hide, remove, or stop sharing files that appear under the OneDrive Shared files tab. Affected users are also unable to report unknown shared files as spam.

Status

We are working on fixing the problem and hope to have the issue resolved by the end of January.

ISSUE

Videos recorded in slo-mo and uploaded either through automatic Camera roll backup or manually in the app do not play in slo-mo as it is recorded. Instead they upload at normal speed. 

WORKAROUND

OneDrive does not support uploading a video as slo-mo, but we are investigating. A workaround is to Share the video from your iOS gallery to OneDrive:

1. Open the video and tap 

2. Then choose OneDrive as the share option.

Users of iOS 16 may not be able to use the two-fingered pan gesture to select multiple files in OneDrive. We are aware of the issue and working on a solution.

Workaround

Select one photo first, then use two fingers to slide to select multiple files or photos.

Issue

Some users are unable to hide, remove, or stop sharing files that appear under the OneDrive Shared files tab. Affected users are also unable to report unknown shared files as spam.

Status

We are working on fixing the problem and hope to have the issue resolved by the end of January.

Issue

Some users are unable to hide, remove, or stop sharing files that appear under the OneDrive Shared files tab. Affected users are also unable to report unknown shared files as spam.

Status

We are working on fixing the problem and hope to have the issue resolved by the end of January.

ISSUE

Some customers are unable to sign in correctly when clicking a link to a shared file or folder.

WORKAROUND

Please sign in to onedrive.com before clicking the sharing link.

ISSUE

Some customers may see that their Personal Vault folder displays text in the wrong language.

This is because of a difference between your OneDrive language settings and your PC language settings.

RECOMMENDED ACTION 

We have started to deploy a fix, but there are two workarounds immediately available:

1. Change your Microsoft Account Profile language settings to match your PC language settings (Start > Settings > Display Language).

2. Sign out and close all browser windows.

3. Rename your Personal Vault folder:

   1. Sign in to OneDrive.com

   2. Unlock your Personal Vault folder.

   3. Choose Rename from the top menu bar. This will synchronize your language settings.

ISSUES

Any customer using a router which has BT Web Protect enabled will not be able to access OneDrive. Because BT Web Protect works at a network level, it's applied to all devices using your home BT Broadband connection or BT Wi-fi when logging in with your BT ID.

STATUS: WORKAROUND

Disable BT Web Protect to allow access to OneDrive.

1. Sign in to your BT account.

2. Go to the My Security Settings page.

3. Switch the BT Web Protect toggle off.
   
   

ISSUE

Some customers are unable to sign in to OneDrive when using either PC, Mac, mobile or web browser.

SOLUTIONS

1. Check your username and password are correct by signing in to your Microsoft Account dashboard. If you can't sign in, get help here.

2. Make sure you have the latest version of OneDrive.
   Download

3. If you still cannot access OneDrive, the problem may be with your firewall, VPN configuration, or your internet provider. Read Required URLs and ports for OneDrive for more information.