Fixes or workarounds for recent issues in Word for Windows

Last updated: September 2026

Word crashes and slow performance

• [FIXED] Word might close unexpectedly when a third-party app attempts to populate a document template
• [INVESTIGATING] Word might crash when performing a mail merge with templates (.dot/dotm)
• [FIXED] Word might crash with iManage Work Desktop for Windows (WDW) add-in enabled
• [INVESTIGATING] When opening a Word document, users might get a Visual Basic dialog box with Runtime error 4707
• [FIXED] Word, Excel, or Outlook might stop responding after installing the KB5002700 security update for Office 2016
• [FIXED] Word might stop responding when trying to activate embedded package objects after installing KB5002542
• [INVESTIGATING] Error "Something Went Wrong [1001]" signing in to Microsoft 365 Desktop Applications
• [FIXED] Error "Invalid password" when opening a VBA project using the correct password
• [WORKAROUND] Characters are displayed as SBC (Single Byte Character Set) after using the "@" symbol when IME (Input Method Editor) is turned on

Issues affecting Word features and add-ins

• [FIXED] Users cannot use Save As to create PDFs and store them in SharePoint in Word for Windows
• [FIXED] EUDC characters may appear as blank squares in Word
• [FIXED] Users are prompted to save locally saved documents after being idle with no edits made
• [FIXED] Custom caption labels are not saved after closing Word
• [FIXED] Neural voices might be unavailable in Read Aloud in Word after updating to version 2604 (build 19929.20090)
• [FIXED] Hyphens Missing from Hyphenated Words in Word for the web
• [FIXED] Heading numbering disappears after applying Style Separator in Word
• [FIX DEPLOYED] Users get the message "Location is turned off in system settings" when working with Word files in Windows
• [FIXED] Error “The text formatting command is not available” when opening emails in classic Outlook or documents in Word for Windows
• [FIXED] Formatting lost when coauthoring a Word document
• [FIXED] Table layouts unexpectedly change after updating to version 2508 (build 19127)
• [FIXED] Microsoft Word might repeatedly open new, blank documents without being prompted
• [WORKAROUND] The Sketch shape outline isn't visible when applied in Word
• [WORKAROUND] Unexpected behavior when editing text in objects inserted into table cells in Word for Windows
• [FIXED] Unexpected Character change in Hebrew and Thai in Word
• [INVESTIGATING] Error "No results were found" when using the Translate function in Office
• [FIXED] When trying to sign in to an Office app, users might receive a consent dialog labeled AugLoop.All (TEST Augmentation Loop MSIT)
• [FIXED] Text may unexpectedly appear with a solid or dotted underline for Japanese users in Word
• [FIXED] The enter and backspace keys are not working as expected within a list in Word
• [FIXED] Advanced Typography settings are missing in classic Outlook and Word
• [FIXED] Keyboard shortcut for Bold changed in Word after update
• [FIXED] Locally saved Word files with capitalized file extensions or # in the title may be deleted after save
• [FIXED] Word save status is missing in the Title bar for locally saved files
• [FIXED] Footnote number might change unexpectedly in Word for Windows and Mac
• [BY DESIGN] Organization Chart Add-in is not available in Office applications
• [FIXED] Characters converted to Kanji become invisible in Word and Outlook
• [FIXED] Error "Something went wrong" when using Similarity Checker in Word
• [FIXED] Word JavaScript API gives error "RichApi.Error: NotImplemented" with Office Add-ins using content controls
• [FIXED] "Access Denied" when launching an Office add-in
• [FIXED]" Save as Picture" is greyed out
• [FIXED] "Save as Picture" saves images in low resolution

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