Mouse pointer disappears when hovering over classic Outlook

Last Updated: February 27, 2026

ISSUE

When using classic Outlook, you may find that the mouse pointer or mouse cursor disappears as you move the pointer over the Outlook interface. Although the mouse pointer is not there, the email in the message list will change color as you hover over it. This issue has also been reported with OneNote and other Microsoft 365 apps to a lesser degree.

STATUS: INVESTIGATING

The Outlook Team is investigating this issue. We will update this topic when we have more information.

If you experience this issue, ask your Microsoft 365 Tenant Admin to open a support case.

Please gather the following to include in the support case:

Take the WebView2 WPR traces referenced in this article while reproducing the issue, WebView2Feedback/diagnostics/script.md at main ? MicrosoftEdge/WebView2Feedback.
Record the repro with the traces. For more information, please go to How to record your screen on Windows 11.

Add the repro video and traces to the support case. The support case needs to go to the Outlook Support Team for further investigation and escalation.

WORKAROUND

To work around the issue, try the following:

When you hover over the Outlook message list and the email color shade changes to a different color, select an email. This may cause the mouse pointer to reappear.
Open PowerPoint and click into an editable window in PowerPoint and then click back to Outlook and check if you have your mouse pointer again.
Restart your computer.

To share feedback or get other workarounds, please go to this forum thread, Why does my mouse arrow disappear while using outlook?

Additional Resources

Change mouse settings