Text predictions unexpectedly become unavailable and are missing in Outlook options

Last Updated: May 15, 2025

ISSUE

When you write email text in Outlook Desktop you expect to see suggested text but this feature has stopped working.   

When you check the Outlook settings the Show text predictions while typing option is missing: 

1. While you're writing an email message, go to File > Options > Mail.

2. Under Compose messages, make sure the Show text predictions while typing box is checked.

For more about text predictions in Outlook, please see Editor text predictions in Outlook.

STATUS: INVESTIGATING

Text predictions are unexpectedly missing from classic Outlook in Current Channel, Monthly Enterprise Channel, Beta Channel, and Current Channel Preview. We will update this topic when we have any updates about when the feature will be restored.

If you need to use Text Predictions in the meantime, use New Outlook or Outlook Web Access (OWA).  

The text predictions feature is not available in the Semi-Annual Enterprise Channel (Preview) or Semi-Annual Enterprise Channel.

RELATED TOPICS

Write faster using text predictions in Word and Outlook.