Troubleshooting Skype subscriptions

Problem

Resolution

When I try to make a call, I get a message saying “You just tried to call a number”

Check the number you’re calling.
Make sure you’ve entered the number correctly. Remember to select the country you're calling from the drop-down or enter a “+” and then the country code.

When I try to make a call, I get a message saying “Your subscription doesn’t cover this number”

1. Do you have more than one Skype account?
   Make sure you’re signed into the correct account and the subscription wasn’t purchased using a different account.

2. Sign in to your account and in the Account details section at the bottom of the page, select Purchase history to check a few things:
   
   Note: If you are on an iPhone or iPad and don't have the Account details section, you may need to clear the history and cookies on your device and sign in again.

   • Is your subscription active?
     All your active subscriptions are listed here. If you find a subscription in your purchase history but the status is something other than Delivered , refer to this page for help with other order statuses.

   • Is the number you're calling covered by your subscription?
     Select the subscription name to verify what’s included. Need to change or cancel your subscription?

When I try to make a call, I get a message that says “Account blocked”

We may suspend your account temporarily if there are payment issues, which means you won’t be able to use paid services. Learn more .

I purchased a subscription, but didn’t get a confirmation email

If you didn’t receive a confirmation email, don’t worry - the subscription appears in your account as a delivered order. To check your order history, sign in to your account and in the Account details section at the bottom of the page, click Purchase history to view your active subscriptions.

Note: If you are on an iPhone or iPad and can't find the product you want to purchase, you may need to clear the history and cookies on your device and sign in again.