Last Updated: September 29, 2026
ISSUE
After updating to version 2609 (16.0.20430.x), users might encounter an issue where they cannot save Word documents as PDFs to SharePoint Online locations.
No error is presented and the file is instead saved to the C:\Users\username\AppData\Local\Microsoft\Windows\INetCache\Content.MSO folder with a random file name.
The issue only occurs when using Save/Save As, choosing the PDF file type, and selecting a SharePoint location.
STATUS: FIXED
This issue has been fixed by a service change which fully rolled out on 9/25/26.
For users still seeing the issue, please close all open Office apps and re-open Word to ensure the change has been picked up.
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