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Microsoft's Limited Hardware Warranty
Microsoft's Limited Hardware Warranty
Surface, Xbox, Windows 365 Link, PC accessories, HoloLens, and Azure Kinect DK in Puerto Rico:
| Language | Purchase Date | Download Link |
|---|---|---|
| English | On or after October 1, 2024 | Download |
| On or after September 21, 2023, and on before September 30, 2024 | Download | |
| On or after May 1, 2023, and on or before September 20, 2023 | Download | |
| On or before April 30, 2023 | Download | |
| Spanish | On or after October 1, 2024 | Download |
| On or after September 21, 2023, and on or before September 30, 2024 | Download | |
| On or after May 1, 2023, and on or before September 20, 2023 | Download | |
| On or before April 30, 2023 | Download |
Xbox Controller included in the Meta Quest 3S Xbox Edition bundle in the United States:
| Language | Download Link |
|---|---|
| English | Download |
| Spanish | Download |
Protection Plan Terms and Conditions
Surface (Consumer), Xbox, and Accessories (Starting May 2026)
Microsoft Complete for Surface, Xbox, and Accessories Terms and Conditions
| Language | Purchase Date | Download Link |
|---|---|---|
| English | On or after May 1st, 2026 | Download |
| Spanish | On or after May 1st, 2026 | Download |
Surface (Business, Enterprise, and Education), Windows W365, Accessories (Starting April 2026)
Microsoft Extended Hardware Service/Plus, Windows 365 Link, and Accessories Terms and Conditions
Note
Microsoft Extended Hardware Service Plus is specific to the plan if the Optional Additional Services are added upon payment. Without Optional Additional Services, the Microsoft Extended Hardware Service Terms and Conditions apply.
| Language | Purchase Date | Download Link |
|---|---|---|
| English | On or after April 1st, 2026 | Download |
| Spanish | On or after April 1st, 2026 | Download |
Microsoft Complete for Business/Plus, Windows 365 Link, and Accessories Terms and Conditions
Note
Microsoft Complete for Business Plus is specific to the plan if the Optional Additional Services are added upon payment. Without Optional Additional Services, the Microsoft Complete for Business Terms and Conditions apply.
| Language | Purchase Date | Download Link |
|---|---|---|
| English | On or after April 1st, 2026 | Download |
| Spanish | On or after April 1st, 2026 | Download |
Services Terms and Conditions
Microsoft Device Service Terms
| Language | Download Link |
|---|---|
| English | Download |
Advanced Exchange Services Terms and Conditions
| Language | Download Link |
|---|---|
| English | Download |
Surface Hub (v1) Third-Party Stand Policy and Waiver
| Language | Download Link |
|---|---|
| English | Download |
Need more help?
Technical support
For technical support, open the Surface app, describe your problem and select Get Help.
Community support
Communities can help you ask questions, and hear from experts with rich knowledge. Ask the Community.
Other support
If you can't use your Surface or have a question about something else, open Get Help to get other support online.
