What is an AI-generated Answer?
An AI-generated Answer is an Office Help response that was generated using a Large Language Model (LLM) rather than human writers. An LLM is a type of advanced language-based AI model. AI-generated Answers are clearly labeled for easy identification.
I got an AI-generated Answer. Does that mean I was interacting with AI?
No. These answers were pre-generated by an LLM based on common Office Help questions and keywords. When you enter a question, Office Help searches through these pre-generated answers and returns the most relevant responses. Your question is not processed by LLM to generate the answer.
How does Microsoft ensure AI-generated Answers are accurate?
AI-generated Answers are created using Microsoft Support documentation and undergo certain checks to ensure alignment with the Office experience. However, as Office apps are updated frequently, some answers may occasionally include outdated information. If you notice instructions that do not match your user interface, please know that we are working on updating the content to ensure it remains accurate and relevant.
How do I provide feedback on AI-generated Answers?
You can use the “Was this information helpful?” voting feature to provide feedback on the AI-generated Answers. You'll find this feature below both human and AI-generated Answers.
