Last Updated: March 27, 2025
ISSUE
Some users have reported that the "go back to classic Outlook" button in new Outlook for Windows does not open a support article on how to download classic Outlook for Windows. The application just closes, and classic Outlook is not installed.
STATUS: FIXED
The Outlook team has fixed this issue.
WORKAROUND
If you are experiencing this problem, reference the store install link included in this article, You can't open classic Outlook on a new Windows PC. When you click the link to the Microsoft Store it will match the language for your region, Change your country or region in Microsoft Store.
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See Also
Fixes or workarounds for recent issues in new Outlook for Windows
