Manage your Microsoft 365 subscription purchased through a third party

If you purchased a Microsoft 365 subscription from a third-party retailer, such as Amazon, Apple, Best Buy, or Google Play, please contact them directly to manage your subscription and billing.

For Play Store purchases, go to Learn about Google Play refund policies. For Apple App Store purchases, request a refund from Apple support.

• Microsoft cannot cancel or help turn on or off recurring billing for subscriptions purchased through a third-party retailer.

• If you purchased a Microsoft subscription from the third-party retailer, contact their customer support for cancellation or refund. All refund requests must go to the third-party retailer from whom you purchased the subscription because Microsoft did not receive that payment.