What are virtual appointments?

Microsoft Bookings in Microsoft Teams gives your business a central hub for all your appointment needs. It creates a seamless end-to-end experience that lets you easily manage customer appointments, integrate schedules, and includes other management options.

Whether you’re a financial consultant supplying mortgage advice or a retailer offering a showroom tour, virtual appointments provide a way to build trust and loyalty with your clients, giving them a delightful experience whether it’s when they schedule their own appointment or if they join the appointment from their mobile device.

With appointments in Bookings, you get the option of both online and offline engagement: 

• Browser join that lets customers join appointments no matter where they are

• Bookings schedule

• Email confirmations sent to customers and staff

• Management of appointment types, staff, roles, and the Bookings page

If your organization has Teams Premium, you unlock advanced capabilities, such as:  

• SMS text notifications with personalized confirmations and reminders

• Queue view to manage appointments

• Notify staff members when an appointment is assigned to them

To learn how to create appointments in Microsoft Bookings, see Microsoft Bookings.