Create a Pulse to get feedback from your team

Create a Pulse

1. Open the Viva Pulse app in Microsoft Teams.

2. On the home page, select one of the research-backed templates in the Get started by asking for feedback on… section on the Viva Pulse homepage.
   
   
   You can also create a Pulse by selecting Send a pulse in the Welcome section on the Viva Pulse homepage.

3. Select a template that most closely matches what you want feedback on. If you see templates in a “Provided by your company” section, those have been created by your company. You can use the template as is, or, if your organization allows it, customize it to suit your needs by changing the title, adding questions, changing or updating the text, reordering questions, or deleting questions.

Customize your Pulse

Once you've selected your template, you can customize it to best suit your needs. Keep in mind that a Pulse must include at least 1 question and no more than 25 questions.

Change the title: Select the pencil icon next to the template name and change the text to what you want.

Change a question: Hover your cursor over the question and select Move up, Move down, Edit, or Delete to make your changes.

Add a question: At the end of the questions provided, select Add a question, Choose the type of question you want to add: Rating, Multiple choice, Matrix, Ranking or Open text. You can also select Browse question library to find pre-written questions that might match your needs. The question will be added, and you can fill in or edit as needed.

Adding a skip logic: If your question type is a Rating or a single-select Multiple choice​​​​​​​, you can create a skip logic for the responder to be taken to a specific question based on their response selection. To do so, choose Add skip logic to the corresponding question and define the intended skip logic.

Saving your draft: Changes you make to a survey are automatically saved as a personal draft which you can come back to later if you aren’t ready to send your Pulse request immediately. Unwanted drafts can be deleted from the Viva Pulse homepage My Pulses section, under the Drafts tab.

Send your Pulse

1. When you're ready, select Next at the top of your survey.

2. Under Request Feedback From enter at least 5 people or a group from which you want to request feedback.

   Notes: 

   • Pulse requests can be sent to Microsoft 365 Groups, Distribution Groups and mail-enabled security groups. If you do not have the permission to send mails to that Microsoft 365 Group, you will not be able to send a Pulse request to that group. However, for other group types, the Pulse request will be created successfully, and users will be notified via Teams chat and/or the Teams activity feed. In such cases, email notifications will be delivered based on the group settings.

   • If you are unable to find the group you want to send the request to, ask your administrator to make the group searchable in Outlook by deselecting the Don't show team email address in Outlook setting for the group in Microsoft 365 admin Center.

   • The Pulse request can be sent to a maximum of 100,000 users which you can enter in the Request feedback from field as individual user aliases and/or group aliases. The field is limited to 100 individuals or up to 20 groups for each Pulse request.

3. Select a date for when your Pulse request is delivered to the recipients. If you want to send a recurring Pulse, choose a cadence by selecting between Does not repeat and Recurring. You can also configure the amount of days your Pulse is open for. By default, your Pulse will be sent, does not repeat, and closes in 7 days. The number of days that a Pulse is open for must be a minimum of 1 day and a maximum of 27 days.
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   1. If you scheduled one Pulse for a future date, you can find your scheduled Pulses on the homepage in the Scheduled tab. Click on the pencil icon to edit the scheduled Pulse. Click on the ... to cancel the scheduled Pulse. 
      
      

   2. If you scheduled a recurring series of Pulses, you can find your scheduled Pulses on the homepage in the Scheduled tab. Click on the new window icon to view the series page, which contains information about the date when the next Pulse will be sent, start and end date of the series, the Pulse report for each survey in the series, the capability to cancel the upcoming Pulse, the capability to edit the series, and the capability to cancel the series. Click on the ... to edit the Pulse series or cancel the upcoming Pulse.
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   3. After scheduling a Pulse, you will receive Teams Activity feed, Teams Chat, and emailnotifications to remind you that your scheduled Pulse will be sent tomorrow at 9am in your time zone.

   4. When editing a scheduled Pulse, you can change the questions in the survey, the recipients you are requesting feedback from, the date the Pulse is sent, the cadence of the Pulse, the number of days the Pulse is open for, and the personal note.

4. Add a personal note if desired, and then select Send pulse. 
   
   Sending the request will trigger Teams Activity feed, Teams Chat, and email notifications to the recipients for them to provide feedback.

   Important: If your recipients are not receiving notifications, please see Enable notifications and work with your tenant admin to enable notifications in your tenant.

5. To share with selected feedback providers in a personal email or Teams message, get a link to the survey by selecting Copy link.

What to do if you don't get enough responses

To see feedback, you must get a minimum number of responses. This number is set by your admin. 

If you have not obtained enough responses to meet the minimum number of responses required to see feedback and it is three days prior to the Pulse request deadline, you will receive a Teams Activity feed notification and can complete any of the following actions on the Pulse report page:

• Select Extend deadline under Pulse Actions or at the bottom of the report page to extend the deadline of your Pulse request. Note that you can only extend the deadline of your Pulse request up to a maximum of six times.

• Select Copy link to copy the link to your Pulse request that you can share with the selected feedback providers in a personal email or Teams message.

• Select Add more people or share survey link under Pulse Actions to add more feedback providers to your Pulse request or copy the link to share your Pulse request with the feedback providers in a personal email or Teams message.

• Select Cancel request under Pulse Actions to cancel your Pulse request.

If you have not obtained enough responses to meet the minimum response threshold and it is three days prior to the Pulse request deadline, you will also receive an email notification and can complete any of the following actions from the email:

• Select Extend deadline to extend the deadline of your Pulse request. Note that you can only extend the deadline of your Pulse request up to a maximum of six times.

• Select Copy link to copy the link to your Pulse request that you can share with the selected feedback providers in a personal email or Teams message.

Learn More

View sent Pulses

View and share feedback results as a feedback author

Respond to a Pulse