Account recovery unsuccessful
If your Microsoft account recovery request wasn't granted, you can keep trying as many times as you want, up to two times per day.
Important:
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We recommend that you watch the video below and review the guidance for filling out the recovery form before trying the form again.
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If you are unable to use the account recovery form because you don't recognize the additional account security information, use our Sign-In Helper.
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To protect your account and its contents, our support agents and advocates are not allowed to send password reset links or access and change account details.
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