My OneDrive says it's full

Applies To
OneDrive for Business 24 OneDrive for Business

If your OneDrive is full, you receive an email notification. You also see the following OneDrive icon in your notification or menu bar:

Screenshot of the OneDrive cloud icon with a red blocked symbol, shown in the notification or menu bar.

The cause and resolution depend on whether you sign in with a personal Microsoft account or a work or school account. Select the tab for your account type.

The information in this section applies when you sign in to OneDrive with a personal Microsoft account.

Why is OneDrive full for my personal Microsoft account?

Your OneDrive might be full because:

  • You or someone you've shared your subscription with has exceeded your account's storage quota.

    Note

    Starting October 8, 2026, all new Microsoft 365 Family and Premium subscribers, including those who repurchase an expired subscription, get 2 TB of shared OneDrive cloud storage. New Microsoft 365 Pro subscribers get 5 TB of shared OneDrive cloud storage. From May 2, 2027, existing Microsoft 365 Family and Premium subscribers get 2 TB of shared OneDrive cloud storage when their subscription renews. Shared storage means the cloud storage allowance is shared across all members of a shared subscription. Each person's mailbox, files, and folders remain private. All subscription types can be extended up to 10 TB to give everyone even more OneDrive storage.

  • A folder shared with you caused your account to exceed its storage quota. Read how to remove shared folders from your OneDrive.
  • Your OneDrive storage quota changed when a subscription expired or a renewal failed. Check your Microsoft account.
  • Your OneDrive storage quota changed when your 100 GB Samsung bonus or another promotion expired. This promotion was available for a limited time and can't be renewed.

How do I get my personal Microsoft account under its storage quota?

Delete files or buy more storage to get back under your storage quota. While you're over quota, your files are read-only, but you can still download or delete them.

Sign in

  1. View Manage your OneDrive storage to empty your Recycle bin and see what's taking up space.

  2. View Upgrades to see what plans and offers are available to you.

  3. If you can't send or receive Outlook.com email, check your Outbox and your mailbox storage to see what's taking up space. Learn more about Microsoft storage quotas.

    Tip

    • If you're already a Microsoft 365 Personal, Family, Premium, or Pro subscription holder, you can extend your cloud storage up to 10 TB. Explore additional OneDrive storage options.
    • After purchasing additional OneDrive storage, it can take up to 24 hours for your new quota to show. If your quota hasn’t updated after 48 hours, contact support.
    • Read How to reduce your cloud storage for more tips on how to clean up your email, remove files, and reduce your storage.

What happens if I exceed my personal OneDrive storage quota?

If you exceed your Microsoft storage quota, some Microsoft services stop working.

  • OneDrive: You can't upload, edit, or sync new files, such as Camera Roll files. Your existing files remain but are read-only.
  • Outlook.com: You can't send or receive email if you exceed either your cloud storage quota or your mailbox storage quota. Incoming emails are returned to the sender and must be resent after you free up or buy more storage.
  • Microsoft Teams: You can't send or receive messages that contain attachments.
  • After three months: If you remain over your OneDrive storage limit, your OneDrive account is frozen.
  • After six months: Microsoft might delete your OneDrive and all files in it. You can't recover these files after they're deleted.

Tip

Your OneDrive taskbar or menu bar icon shows the status of your storage:

  • Cloud icon with a yellow warning triangle : Your OneDrive storage is nearly full.
  • Cloud icon with a red circle and white minus sign : You exceeded your storage allowance.

What's included in my personal OneDrive storage?

Your OneDrive storage quota applies to your personal Microsoft account and includes:

  • OneDrive files and photos, for example:

    • Personal files you store, upload, or sync to OneDrive from your computer or mobile device, including Office documents, photos from your mobile camera roll, screenshots, and files in your Desktop, Documents, and Pictures folders.

  • Any items in your Recycle Bin.

Learn more

I'm getting a "Disk full" message in OneDrive

How to remove shared folders from your OneDrive

How does Microsoft storage work?

Need more help?

Account support. For help with your Microsoft account and subscriptions, visit Account & Billing Help.

Technical support. For technical support, select Contact Microsoft Support below, enter your problem and select Get Help.

Contact Microsoft Support

Mobile users can contact Support by opening the OneDrive app and gently shaking your device.

Community support. Communities help you ask questions, give feedback, and hear from experts with rich knowledge. Ask the Microsoft Community. Do not disclose personal or sensitive information in public forums.