OneDrive shows "You're syncing a different account" error

Applies To
OneDrive for Business

If you are unable to sign in to OneDrive and the "You're syncing a different account" or "You're already syncing this account" error appears, it could be time to refresh your credentials.

This may also occur after you have changed your Microsoft Account password.

How to fix "You're syncing a different account" error in OneDrive for Windows

  1. Press the Windows key WindowsLogo + R to open a "Run" dialog.
  2. Enter the path %localappdata%\Microsoft\OneDrive\settings and select OK.
  3. Delete the PreSignInSettingsConfig.json file.

How to fix "You're syncing a different account" error in OneDrive for Mac

  1. From Spotlight search type “keychain” and select "Keychain Access”. If it's not visible in Spotlight, go to the Utilities folder and open Keychain Access from there.
  2. Search for “OneDrive”
  3. Delete “OneDrive Cached Credential”.
  4. Run OneDrive.

How to fix "You're already syncing this account" error in OneDrive for Mac

  1. From Spotlight search type “keychain” and select " Keychain Access”. If it's not visible in Spotlight, go to the Utilities folder and open Keychain Access from there.
  2. Search for “OneDrive.”
  3. Delete “OneDrive Cached Credential”
  4. Go to /Users/<username>/Library/Group Containers/
  5. Find and delete UBF8T346G9.OneDriveSyncClientSuite.plist and UBF8T346G9.OfficeOneDriveSyncIntegration.plist
  6. Restart OneDrive.

If these workarounds don't resolve the issue, please uninstall and reinstall OneDrive:

Note

You won't lose files or data by disabling or uninstalling OneDrive on your computer. You can always access your files by signing in to OneDrive.com.

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