Sentiment and theme analysis in Viva Engage

Get started with AI in Advanced analytics

1. From the Viva Engage homepage, select Analytics from the left or view conversation analytics.

2. Depending on your permissions, do one of the following:

   • Creators can see conversation analytics on posts they create. Delegates can view conversation analytics on behalf of leaders. Community admins can see conversation analytics on any posts made within communities they manage.

   • Corporate communicators can navigate to Network analytics.

   • Leaders with one or more assigned primary audience can navigate to Audience analytics.

     Note: ​​​​​​​​​​​​​​​​​​​Leader delegates can access Audience analytics from personal analytics: From your storyline, select the graph icon, and select the leader to whom you serve as delegate.  ​​​

3. Set a time range to show conversations that occurred during that period.​​​​​​​​​​​​​​

How does it work? 

Promote privacy while surfacing trends

For sentiment analysis to show any results for the selected time period within network or audience analytics, there must be a minimum of:

• 20 individuals, and

• five unique message writers.

For themes and sentiment analysis to show on conversation analytics, there must be a minimum of: 

• 5 unique people posting 5 unique comments.

There are some additional cases in which the themes and sentiment analysis have insufficient data to display. These cases include:

• Thread starters with no body or replies with insufficient content

• Unauthorized viewer or missing premium license

• Privacy settings and exclusions of users who have disabled AI summarization.

The percentage breakdown in overall Sentiment (positive, neutral, negative) doesn't show exact values below 5% or above 95%. These values appear as <5% and >95%.

These measures protect the privacy of individuals while providing insights to admins, corporate communicators, content creators, and leaders and their teams. 

Troubleshoot why sentiment analytics don’t appear

When the Analytics hub shows no sentiment analytics, it may be due to a few different reasons:

• You don’t have enough posts from unique users

• You’re a K-12 customer. This feature isn’t available to K-12 customers

• Your Viva Engage admin turned off the feature. Contact your admin to learn which analytics features are enabled in your network.

• If a message is deleted, any aggregate sentiment score to which it contributed remains the same. However, future calculations won't include the deleted message. Also, once deleted, the message won't appear in a top conversations list.

Learn more

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